Coronavirus call centre to include ethnic languages


The National Call Centre for COVID-19 in Myanmar will soon be adding 7 ethnic languages to its services said U Htun Htun Naing, Chairman of Blue Ocean Investment Limited. Opened on 9 April this year, the COVID-19 National Call Centre began answering public inquiries into the virus in Myanmar language and has responded to about 5 million calls so far. Calls to the centre are provided as a free service by domestic telecom operators.
The centre is incorporating ethnic languages to reach a wider demographic in Myanmar and the new array of languages will include Kachin, Kayah, Kayin, Chin, Mon, Rakhine and Shan. Members of the public can directly discuss with doctors about the coronavirus by dialing 2019 and pressing “0” at the extension. Due to the high quantity of incoming calls, each caller is limited to 6 minutes of discussion.
Callers can also, at the extension, dial “1” for information on coronavirus symptoms, “2” for virus transmission methods, “3” for prevention techniques, “4” for information on quarantines, and “5” for the latest number and news of confirmed COVID-19 cases. All five extensions have automated answers. —Aung Thura (Translated by Zaw Htet Oo)

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